Settings and activity
202 results found
-
8 votes
An error occurred while saving the comment -
16 votes
-
5 votes
-
8 votes
-
2 votes
-
19 votes
-
3 votes
-
4 votes
-
20 votes
-
10 votes
-
14 votes
-
17 votes
-
241 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
Rodney
supported this idea
·
-
7 votes
-
10 votes
-
12 votes
-
63 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This will be implemented in November 2024 as Call Queue Custom Rule Templates!
-
4 votes
-
31 votes
-
14 votes
Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site is even presented to users in the app under Resource Center > Help > Need Help? We'd only like authorized users to be able to contact RingCentral support and not any user who has a RingCentral account. Our goal is to have end users report any RingCentral issues to our IT department, and our IT department can then contact RingCentral if necessary for any issues.