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Settings and activity

200 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    647 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rodney supported this idea  · 

  2. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  3. Backup and Restore Point for Admin Portal setup data.

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    Rodney supported this idea  · 

  4. increase fax attachment limit

    34 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  5. Differentiating Ring Tone for Incoming Calls

    113 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  6. Ability to assign dedicated fax number to multiple users

    83 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  7. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  8. Changing the Main Super Admin to another existing extension

    55 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  9. Set a Background Image on the Desk Phones through Admin Portal

    13 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  10. Export message data in a readable format like a conversation in the app

    33 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  11. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    129 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  12. Include contents of SMS/MMS on the Logs

    141 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  13. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    143 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  14. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  15. Edit profile picture on admin portal

    22 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  16. Audit Trail Enhancements

    261 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Rodney supported this idea  · 

  17. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rodney supported this idea  · 

  18. TEXT MESSAGE SMS NUMBER WE SENT FROM

    45 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Rodney supported this idea  · 

  19. Fax Confirmation to state = Successfully Sent

    9 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Rodney supported this idea  · 

  20. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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