Settings and activity
45 results found
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1 vote
Clairelyn
shared this idea
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1 voteClairelyn
shared this idea
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1 voteClairelyn
shared this idea
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13 votes
An error occurred while saving the comment -
2 votes
An error occurred while saving the comment Clairelyn
commented
The customer wants to have the ability to share the recording (call recording) using the RingCentral mobile app (IOS/Android)
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3 votes
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3 votes
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4 votes
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90 votes
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169 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
4 votes
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345 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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5 votes
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24 votes
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101 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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259 votes
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107 votes
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49 votes
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51 votes
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45 votes
We should have added an option where we can change a dial-in number when sending an RCV Meeting invite.
The meeting number to call into the meeting is
a California San Mateo number, even tho we are from Virginia.
We still want the number to call into the meetings to be a Virginia number.