← RingCentral Ideas

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8 results found

  1. Integration for Voicemails to be added to CRM

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Natalie shared this idea  · 

  2. Add Contact to Ringcentral when added to CRM

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Natalie shared this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  4. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  5. Record/Archive All SMS Messages

    37 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Allow Transcription of Meeting

    44 votes
    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    An error occurred while saving the comment
    Natalie commented  · 

    and to transcribe phone calls!

  7. Transcribe Recorded or In-Progress Calls

    50 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Natalie commented  · 

    I would love for calls to be transcribed automatically and as soon as a call ends e-mail to an admin. This would extremely useful when connecting with our CRM so we don't have to go back through the call recordings and transcribe notes and update the contact's information.

  8. Company-Wide Contact List

    80 votes
    Planned  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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