Settings and activity

22 results found

1. Call Logs site

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alan supported this idea  ·  Jun 6, 2025

2. Ability to Show/Hide numbers in Caller ID dropdown

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Alan shared this idea  ·  Mar 16, 2021

3. Download User List with All Settings/Permissions etc

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Make call queue numbers available as outbound caller ID numbers in User Settings templates

   62 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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5. Per-user outbound caller ID list customization and search feature.

   46 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Call Queue estimated wait time feature

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. IVR change default greeting being played 3 times

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Enable ability to add call queues to templates for new users

   35 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    54 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Allow administrators to administer Glip teams

    22 votes

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    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

13. Ability to download full life cycle of a call

    19 votes

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    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Hide a user or call queue from Directory

    15 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Allow users the ability to be available/unavailable in multiple call queues.

    14 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Allow Multiple Instances of RC Office Simultaneously

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Allow Use of any Number as Caller ID by Any User from Any Site

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Set Users Status on their behalf

    66 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Audio Conference turn off/on annoucements

    5 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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