← RingCentral Ideas

Settings and activity

21 results found

  1. Ability to Show/Hide numbers in Caller ID dropdown

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alan shared this idea  · 

  2. Download User List with All Settings/Permissions etc

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    55 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Per-user outbound caller ID list customization and search feature.

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Call Queue estimated wait time feature

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    25 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Enable ability to add call queues to templates for new users

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Allow administrators to administer Glip teams

    22 votes
    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Ability to download full life cycle of a call

    19 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Hide a user or call queue from Directory

    15 votes
    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Allow users the ability to be available/unavailable in multiple call queues.

    13 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Allow Multiple Instances of RC Office Simultaneously

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Allow Use of any Number as Caller ID by Any User from Any Site

    30 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Set Users Status on their behalf

    65 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Ability for agent to stay on the line after transferring to an external number.

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Audio Conference turn off/on annoucements

    5 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Webinar  ·  Admin →
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  20. Hide Main Company Number on Multi-Site Accounts

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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