Settings and activity

10 results found

1. Avaya Cloud Phone should share status with MS Teams

   2 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Nov 6, 2020

2. Simple mode for Avaya Cloud Office softphone

   3 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Nov 6, 2020

3. Provide enable/disable slider for queue members

   4 votes

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   Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Chris commented  ·  Sep 17, 2021  ·  Edit…  ·  Delete…

   I see this has been implemented now. Happy days. It has made the life of our helpline manager so much easier. Thanks

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   Chris commented  ·  Nov 18, 2020  ·  Edit…  ·  Delete…

   Thanks Becky, the idea of the slider was to make it easy in the case where staff have gone on holiday and not opted out of queue calls. A slider on/off is easier than delete and then re-adding and extension.

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   Chris shared this idea  ·  Nov 6, 2020

4. Make notifications for queue voicemail selectable

   4 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Nov 6, 2020

5. Warm Transfer for RingCentral for Microsoft 365 Integration

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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6. Option to make your self unavailable for a particular queue while being a member of multiple queues

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Prevent/Disable second call going through to extension

   40 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Allow callers on hold to disable or change the hold music

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Allow users to pickup a call ringing on another Extension

   11 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Adjust how missed calls are categorized for group calls

    475 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status