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Provide enable/disable slider for queue members

Allow queue members to be turned on and off with a slider like ring groups.

4 votes

Chris Waddington shared this idea · Nov 6, 2020 · Report… · Admin →

Implemented · Sep 17, 2021

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AdminGeorge (Director, Product Management, RingCentral) commented · September 17, 2021 7:20 AM · Report

Hi @Chris Waddington - here's the feature details: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html

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Chris Waddington commented · September 17, 2021 12:59 AM · Report

I see this has been implemented now. Happy days. It has made the life of our helpline manager so much easier. Thanks

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Chris Waddington commented · November 18, 2020 8:18 AM · Report

Thanks Becky, the idea of the slider was to make it easy in the case where staff have gone on holiday and not opted out of queue calls. A slider on/off is easier than delete and then re-adding and extension.

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AdminBecky (Admin, RingCentral) commented · November 10, 2020 9:26 AM · Report

Hey, Chris! We are sharing an article that might help. https://support.ringcentral.com/article/Configure-RingCentral-App-Mobile-to-Receive-Queue-Calls.htmlIf this does not address your concern, please provide more details.

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