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10 results found

  1. Avaya Cloud Phone should share status with MS Teams

    1 vote

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Chris Waddington shared this idea  · 

  2. Simple mode for Avaya Cloud Office softphone

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Chris Waddington shared this idea  · 

  3. Provide enable/disable slider for queue members

    4 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Chris Waddington commented  · 

    I see this has been implemented now. Happy days. It has made the life of our helpline manager so much easier. Thanks

    An error occurred while saving the comment
    Chris Waddington commented  · 

    Thanks Becky, the idea of the slider was to make it easy in the case where staff have gone on holiday and not opted out of queue calls. A slider on/off is easier than delete and then re-adding and extension.

    Chris Waddington shared this idea  · 

  4. Make notifications for queue voicemail selectable

    4 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Chris Waddington shared this idea  · 

  5. Warm Transfer for RingCentral for Microsoft 365 Integration

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  6. Option to make your self unavailable for a particular queue while being a member of multiple queues

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Prevent/Disable second call going through to extension

    40 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Allow callers on hold to disable or change the hold music

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  9. Allow users to pickup a call ringing on another Extension

    10 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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