← RingCentral Ideas

Settings and activity

7 results found

  1. Group Messaging for 911 SMS Notifications

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matthew supported this idea  · 
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    Matthew commented  · 

    I would like to know more about this concept of a 911 SMS notification.

    We have used the email to SMS notification feature on our after hours voicemail as an emergency call out for many years. However, now the mobile carriers are no longer supporting the email to SMS functionality, and that remains to be the only way I am aware of RingCentral will send out SMS notifications of new messages or calls.

    If you know another way, please let me know!

  2. Update Notifications to SMS functionality

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Matthew supported this idea  · 

  3. To add more recipient on SMS notification when voicemail messages are received.

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Matthew commented  · 

    This is no longer important as the mobile phone carriers are no longer widely supporting email to SMS. RingCentral needs to convert to a direct SMS notification instead of relying upon email.

  4. Allow user to remain without an extension so they can continue using company messaging.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matthew shared this idea  · 

  5. Send voice messages over chat

    49 votes
    Implemented  ·  27 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    An error occurred while saving the comment
    Matthew commented  · 

    I work in the field with administrative support in the office. I would like to be able to go to any conversation, direct or team, and just like taking a photo and posting it, I would like an option to record a voice note and post it. The voice notes might be an action item like a task, so it would be nice to be able to mark it as such. Or, it might just be notes for staff to transcribe into a client file. This could also be very helpful for medical offices. I know that we can use speech to text in order to post to a conversation, but an actual voice note would eliminate confusion from erroneous autocorrect.

  6. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  7. Enable replying to the tasks

    19 votes
    Implemented  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Matthew commented  · 

    I continue to receive "warnings" that the old app will be disabled soon. How can you do that without the new app being complete? Our organization might have to switch over to Microsoft Teams if you force a conversion to an app that isn't complete yet.