← RingCentral Ideas

Settings and activity

8 results found

  1. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    Alex supported this idea  · 

  2. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Alex commented  · 

    I don't believe this is working as intended. Currently when a user calls me directly (no call queue involved) and someone picks up my phone (Poly VVX450) within the office. It will not display a missed call. It does not mention anywhere in my call logs that the call was picked up by anyone else.

  3. Pick up call should display who the call has now been picked up by

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Alex shared this idea  · 

  4. Call forwarding - Differentiate external/internal calls for forwarding

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alex shared this idea  · 

  5. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  6. Call Queue Pickup - Ring Time Too Long

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?