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Settings and activity

8 results found

  1. Enable a true DND presence sync

    171 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

    Alex supported this idea  · 

  2. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alex commented  · 

    I don't believe this is working as intended. Currently when a user calls me directly (no call queue involved) and someone picks up my phone (Poly VVX450) within the office. It will not display a missed call. It does not mention anywhere in my call logs that the call was picked up by anyone else.

  3. Pick up call should display who the call has now been picked up by

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Alex shared this idea  · 

  4. Call forwarding - Differentiate external/internal calls for forwarding

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alex shared this idea  · 

  5. Combine HUD and APP into one app

    158 votes

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    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  6. Call Queue Pickup - Ring Time Too Long

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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