Settings and activity

8 results found

1. Enable a true DND presence sync

   161 votes

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

   Alex supported this idea  ·  Sep 27, 2024

2. Remove missed call from queue members if answered

   206 votes

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   25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this feature here.

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   Alex commented  ·  Sep 27, 2024  ·  Edit…  ·  Delete…

   I don't believe this is working as intended. Currently when a user calls me directly (no call queue involved) and someone picks up my phone (Poly VVX450) within the office. It will not display a missed call. It does not mention anywhere in my call logs that the call was picked up by anyone else.

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3. Pick up call should display who the call has now been picked up by

   2 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Alex shared this idea  ·  Oct 5, 2021

4. Call forwarding - Differentiate external/internal calls for forwarding

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Alex shared this idea  ·  Feb 28, 2023

5. Combine HUD and APP into one app

   157 votes

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   Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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6. Call Queue Pickup - Ring Time Too Long

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Desk phone to ring first before app

   101 votes

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   Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Adjust how missed calls are categorized for group calls

   473 votes

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status