Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
11
votes
Alex
shared this idea
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Vandebos
commented
lot's of legacy PBX's and/or other UCaaS cloudpbx platforms have this option where the user can choose a different forwarding setting for internal and external numbers. this is call flow and businessproces wise criticai for a lot of organisations