← RingCentral Ideas

Settings and activity

41 results found

  1. Staff want a different ring tone for external calls verses internal calls.

    42 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  2. Set a number to make emergency announcements

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  3. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  4. Quick links to previous changes made in the admin portal

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  5. Call Park Notification Control in the RingCentral Desktop App

    57 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  6. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  7. Company Phonebook for all users from one single upload

    65 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  8. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  9. RC Fax account forwarding to external fax number

    19 votes
    1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Allan Roy shared this idea  · 

  10. Fax forwarding from ring central to external app or number

    18 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  11. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Allan Roy supported this idea  · 

  12. Custom Key Combination to turn off or on call forwarding on Polycom Deskphone

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Allan Roy shared this idea  · 

  13. Ability to change line 1 and line 2 on Polycom Deskphone

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Allan Roy shared this idea  · 

  14. Detailed call reports and tagging

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  15. Video Call between Polycom CCX 700 and Polycom VVX 601

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?

  16. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  17. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  18. Send Fax to multiple extension/recipient

    57 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Forward SMS to External Phone Number

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  20. Automatic text forwarding

    39 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
2