← RingCentral Ideas

Settings and activity

15 results found

  1. SAS Traces on Call Logs

    1 vote
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Amanda shared this idea  · 

  2. Add more than one Interrupt Prompt for Call Groups

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Amanda shared this idea  · 

  3. Update IVR Greetings By Dialing In

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Amanda shared this idea  · 

  4. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  26 comments  ·  Phone & Messaging  ·  Admin →
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  5. Pls improve accuracy of the address verification/correction in emergency address locations

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

    11 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Priority option for queues.

    15 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Ability to download full life cycle of a call

    19 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    14 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Report of Users on a User Template

    14 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Live reporting: Able to see if agent is currently on outbound or inbound call

    9 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Ability to Download Qos Reports

    74 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Call progress diagnostics (tracking log of caller keypresses)

    9 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. ability to silence calls coming from queue

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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