Settings and activity

15 results found

1. SAS Traces on Call Logs

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Jul 7, 2022

2. Add more than one Interrupt Prompt for Call Groups

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Sep 28, 2022

3. Update IVR Greetings By Dialing In

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Sep 29, 2022

4. Add an audio tone for calls being transferred

   118 votes

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   Planned  ·  21 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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5. Pls improve accuracy of the address verification/correction in emergency address locations

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

   11 votes

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   Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Priority option for queues.

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. Ability to download full life cycle of a call

   18 votes

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   Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Report of Users on a User Template

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. Live reporting: Able to see if agent is currently on outbound or inbound call

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Ability to Download Qos Reports

    73 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    455 votes

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    Future Consideration  ·  63 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Call progress diagnostics (tracking log of caller keypresses)

    8 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. ability to silence calls coming from queue

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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