ability to silence calls coming from queue
getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.
73402 - Frank
shared this idea
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Jesse
commented
Yes, so frustrating. Don't put an "ignore" button in if it does nothing. Seems like this should be a very easy fix, but they haven't managed to figure it out yet.
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James
commented
This feature is really important in our shared office space, rather than constantly clicking do not disturb as my status, a permanent 'ignore' button should be available for calls.
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Angela
commented
The ignore should be permanent or you should have the ability to change the length of time before it "interrupts" you again - even 20-30 seconds, or 1 minute, would be better than every 5 seconds.It looks like this has the ability to connect to emails, but if we're not using that function/feature, it's not fair to our email or chat clients while we're interacting with them, yet being bombarded by calls.