Settings and activity

15 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   47 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 16, 2024

2. Call Queue Wait Settings - wait time

   37 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

3. Call Queue Wait Settings - max callers in queue

   20 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

4. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

5. RCX - ability to disconnect the 3rd party when using transfer or requeue

   7 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

6. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

7. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

8. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle Jenkins responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Stephanie supported this idea  ·  Jul 12, 2024

9. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Jul 12, 2024

10. receive 2 calls

    11 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Stephanie supported this idea  ·  Jul 12, 2024

11. RCX - UX - customize buttons - fonts - position - icon

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Stephanie supported this idea  ·  Jul 12, 2024

12. dashboards data refresh time

    47 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Stephanie supported this idea  ·  Jul 12, 2024

13. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Stephanie supported this idea  ·  Jul 4, 2024

14. Disable waiting room after you have started the meeting

    1 vote

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Stephanie shared this idea  ·  Jan 12, 2022

15. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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