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14 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    56 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Stephanie supported this idea  · 

  2. Call Queue Wait Settings - wait time

    44 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stephanie supported this idea  · 

  3. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stephanie supported this idea  · 

  4. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Stephanie supported this idea  · 

  5. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Stephanie supported this idea  · 

  6. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Stephanie supported this idea  · 

  7. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Stephanie supported this idea  · 

  8. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Stephanie supported this idea  · 

  9. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Stephanie supported this idea  · 

  10. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Stephanie supported this idea  · 

  11. dashboards data refresh time

    59 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Stephanie supported this idea  · 

  12. Analytics - ability to add calls routed to message only extension or announcement only extension.

    36 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Stephanie supported this idea  · 

  13. Disable waiting room after you have started the meeting

    1 vote

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Stephanie shared this idea  · 

  14. CC - prebuilt report - ability to resize columns

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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