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Settings and activity

60 results found

  1. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  2. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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  5. dashboards data refresh time

    61 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ali supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    260 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  7. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  8. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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    Ali commented  · 

    Must needed feature

    Ali supported this idea  · 

  9. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ali supported this idea  · 

  10. Percent calculation with filters - Business Analytics

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ali supported this idea  · 

  11. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  12. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ali shared this idea  · 

  13. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Ali supported this idea  · 

  14. Call Queue custom role

    19 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Ability to add number or coworker in ring settings of user template

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. CC - prebuilt report - ability to resize columns

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  17. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. ability to use license from parent cost center when adding user to child cost center

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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