← RingCentral Ideas

Settings and activity

61 results found

  1. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  2. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    105 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  4. Allow Using the Hold Button on the Desk Phone

    43 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  5. dashboards data refresh time

    59 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    229 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  7. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  8. Position in Queue Announcement

    48 votes
    Implemented  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Ali commented  · 

    Must needed feature

    Ali supported this idea  · 

  9. Auto answer management options separately for inbound and outbound calling

    43 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  10. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    53 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  11. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  12. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  13. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Ali shared this idea  · 

  14. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Ali supported this idea  · 

  15. Call Queue custom role

    19 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Ability to add number or coworker in ring settings of user template

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. CC - prebuilt report - ability to resize columns

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  18. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. ability to use license from parent cost center when adding user to child cost center

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Table on the performance reports should be filtered when selecting site

    8 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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