← RingCentral Ideas

Settings and activity

11 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    John commented  · 

    Shocked that this is still not addressed.

  2. Multiple RingCentral Profiles, Simultaneously Logged In

    389 votes
    23 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…

  3. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  6. Set Users Status on their behalf

    65 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Remotely manage user status

    30 votes
    Implemented  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Admin Control of Log in/Log out in Call Queue

    10 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  9. Admin can Change User's Status via Ringcentral App

    11 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Admin toggle availability status

    8 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Allow Queue Manager to make member "Unavailable" or "Available"

    7 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?