Settings and activity

28 results found

1. Admin Roles and Permissions Access Control

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Jul 21, 2026

2. Remove nonsense webpage when RC Desktop plugin fails

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Jan 6, 2026

3. Option to bulk download or forward voicemail to an email address in admin portal

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Dec 18, 2025

4. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Nov 24, 2025

5. Detailed info in Call Log or Analytics

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Nov 19, 2025

6. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Nov 18, 2025

7. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   29 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cody commented  ·  Oct 30, 2025  ·  Edit…  ·  Delete…

   For clarity, this feature request would allow super admins and authorized admins to assign any company-owned number as an outbound caller ID, even if that number is already assigned to another extension.

   This capability would apply only to outbound display purposes and would not affect number ownership, inbound routing, or existing assignments. The goal is to give admins flexibility to select from the full list of company numbers when configuring outbound caller IDs.

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   Cody supported this idea  ·  Oct 30, 2025

8. Analytics report for IVR key presses

   106 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Oct 30, 2025

9. Default new users to Standard (Role)

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cody supported this idea  ·  Oct 30, 2025

10. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Sep 4, 2025

11. User Status Details

    34 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Sep 3, 2025

12. change button shape and placement

    24 votes

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    Needs More Information  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Jul 23, 2025

13. Individual contact listings per site code

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Jul 7, 2025

14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Mar 3, 2025

15. Option to remove main company number for outbound caller ID settings

    47 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Feb 28, 2025

16. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Feb 3, 2025

17. Show the entire message and not strip away an email thread and only leave the newest message

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Jan 9, 2025

18. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

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    Cody commented  ·  Jan 2, 2025  ·  Edit…  ·  Delete…

    Hello!

    Can anyone corfirm if this feature has been pushed in Q4 of 2024?

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    Cody supported this idea  ·  Oct 9, 2024

19. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Oct 25, 2024

20. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cody supported this idea  ·  Oct 11, 2024