← RingCentral Ideas

Settings and activity

7 results found

  1. Share Performance Reports and Subscriptions with other Admin users

    9 votes
    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Erica supported this idea  · 

  2. Analytics regarding Text Messaging/SMS

    229 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Erica supported this idea  · 

  3. Text Message Auditing

    25 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Erica supported this idea  · 

  4. RingCentral Analytics - Share and collaborate on saved reports

    32 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  5. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Erica commented  · 

    I totally agree with this comment as well. Change AND delete are both necessary.

  6. Option to change Profile Picture to Default

    99 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  7. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.