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7 results found

  1. Retrieve call recording for the past 12 months

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Corey commented  · 

    Agreed

    Corey supported this idea  · 

  2. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


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    Corey commented  · 

    At a minimum, this should be 12-months. But year over year comparisons are very helpful, so 24-months would be great! 6-months is too little.

    Corey supported this idea  · 

  3. call log data retention

    34 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Corey commented  · 

    For the amount we pay, would LOVE 12 months of stored call log data and analytics.

    Corey supported this idea  · 

  4. Org-Wide SMS Number Block

    40 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Corey supported this idea  · 

  5. Distinction between internal and external calls by ringtone

    52 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Distinctive Ring for Queues

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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