Settings and activity

54 results found

1. Dial 911 On RingCX Agent Platform

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Betsy commented  ·  Mar 12, 2025  ·  Edit…  ·  Delete…

   We would like the ability for our agents to dial 911 from the RIngCX agent interface.

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   Betsy supported this idea  ·  Mar 12, 2025

2. Customize Transition Tones

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Mar 12, 2025

3. Workflow Container Clone Options

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Mar 12, 2025

4. Agent State Changes while Engaged

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Betsy shared this idea  ·  Mar 12, 2025

5. Billing Dashboard

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   Implemented  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Dec 5, 2024

6. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Jul 11, 2024

7. Hide Contact Center Numbers from Being Used as Caller ID

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  Jul 11, 2024

8. Admin role to have ability to log out agents

   8 votes

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   0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Betsy supported this idea  ·  May 14, 2024

9. Enabling Logging for enabling or disabling External Guest Communication

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. 911 Alert Routing

    83 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

11. Emergency dialing notification

    45 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Bulk updates and creation of limited extensions

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Bring Back Ability to Enter Special Characters in From Field of Email Templates

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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15. On/Offhook Reporting by Aux State

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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16. Setting to Remove Agent Ability to Toggle Disconnect/Connect

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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17. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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18. Disposition Export/Import - Manager

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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19. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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