← RingCentral Ideas

Settings and activity

37 results found

  1. Disposition Export/Import - Manager

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  3. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Configuring Dial-By-Name Directory Extensions at the Site Level

    64 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Display our company logo alongside Caller ID to outgoing call recipients

    14 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  6. Share video cloud recording with external parties

    118 votes
    Planned  ·  16 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  7. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Interaction w/ IVR Allows Callers to Remain

    25 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Increasing Paging Only group to more than 25 devices

    92 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Improve sharing of real-time analytic dashboards

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Sync RingCentral Desktop Application With RingCX

    188 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Interaction Issue Hot Button

    18 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Allow adjustments to a Local Connect Bucket

    11 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Notification when Task Call Recording Delivery Fails

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. Ability to take DNC's off the List thru an upload

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Ring Back Option for Custom Park Lines to ring back to original agent

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Additional features For Zendesk Integration

    32 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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