← RingCentral Ideas

Settings and activity

40 results found

  1. Add Call Queue Pickup to Mobile App

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rob supported this idea  · 

  2. add HUD feature to apple iphone app.

    114 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rob supported this idea  · 

  3. Ability to assign multiple reporting managers to a member/team

    8 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Rob supported this idea  · 

  4. Auto-Assign Managers in RingSense

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Rob shared this idea  · 

  5. RingSense Automatic User Provisioning

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Rob shared this idea  · 

  6. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Rob supported this idea  · 

  7. Presence Ring/No Ring option for each key

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rob supported this idea  · 

  8. Differentiating Ring Tone for Incoming Calls

    105 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Allow separation of direct voicemail notification and shared voicemail notification.

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Allow Co-Host to manage Breakout Rooms

    19 votes
    Future Consideration  ·  2 comments  ·  Events & Video » Webinar  ·  Admin →
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  11. Allow Blocking Outbound Calls by Number

    133 votes
    Under Review  ·  25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rob supported this idea  · 

  12. Voicemail-to-text to capture multiple languages concurrently

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  14. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Display assigned extension number on phone screen

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Consistently list Emergency Response Locations in User Download

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Set Intercom Feature In Bulk.

    59 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  20. Add auto answer in the Ring Central unified app

    16 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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