Settings and activity

42 results found

1. Assign Scorecards based on Team/Individual

   8 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

   
   

   You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

   and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

   
   

   Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

   Rob supported this idea  ·  Nov 25, 2024

2. Separate call recording announcements for internal and external calls

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 25, 2024

3. Add Call Queue Pickup to Mobile App

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 6, 2024

4. add HUD feature to apple iphone app.

   119 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 6, 2024

5. Ability to assign multiple reporting managers to a member/team

   8 votes

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Oct 29, 2024

6. Auto-Assign Managers in RingSense

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Sep 4, 2024

7. RingSense Automatic User Provisioning

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Sep 4, 2024

8. RingSense: Payment/Plan Option to extend 1yr Call Retention

   32 votes

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   Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jul 16, 2024

9. Presence Ring/No Ring option for each key

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 27, 2024

10. Differentiating Ring Tone for Incoming Calls

    111 votes

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    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Allow separation of direct voicemail notification and shared voicemail notification.

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Allow Co-Host to manage Breakout Rooms

    19 votes

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    Future Consideration  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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13. Allow Blocking Outbound Calls by Number

    160 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Oct 14, 2024

14. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

16. Turn Off Extension Dialing Options

    61 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Display assigned extension number on phone screen

    28 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Consistently list Emergency Response Locations in User Download

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Set Intercom Feature In Bulk.

    62 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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