Settings and activity

52 results found

1. ACE HubSpot Integration: Include Call Recordings in HubSpot Call Logs

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Jun 18, 2026

2. RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Jun 3, 2026

3. HubSpot Token Personalization for Text Templates

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Jun 3, 2026

4. Text to Multiple People Using Zapier

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jun 2, 2026

5. Increase Company contact limit

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  May 29, 2026

6. Allow More Than 10,000 Contacts

   72 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  May 29, 2026

7. Longest Idle Call Queue Fix

   64 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  May 22, 2026

8. Mute Pause/Resume Call recording announcement

   5 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  May 20, 2026

9. Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Apr 15, 2026

10. IVR External Transfer Key Press Description Field

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    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Rob commented  ·  Oct 14, 2025  ·  Edit…  ·  Delete…

    This would be a helpful addition to RingEX's IVR settings for multiple RC customers - could work similarly to how custom rules/speed dials can be given custom names/labels?

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    Rob supported this idea  ·  Oct 14, 2025

11. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Aug 25, 2025

12. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  May 21, 2025

13. Block all Outside Incoming Calls

    18 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 11, 2025

14. Request for customizable Welcome messages

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 11, 2025

15. Move from generic email profile to existing or new Customer Profile

    29 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Mar 19, 2025

16. Ability to exclude internal calls from automatic call recording

    52 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Mar 12, 2025

17. Apply Template Scheduler

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Mar 12, 2025

18. Default Enable Queue Call Recording Settings

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Feb 28, 2025

19. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Feb 28, 2025

20. Performance Report on read/unread Voicemails

    12 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Feb 21, 2025