Settings and activity

26 results found

1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   9 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 26, 2024

2. Automatic hold for warm transfers using integrated phone

   21 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 26, 2024

3. Remove my background noise

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   5 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 26, 2024

4. Ability to associate trackers to teams

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 25, 2024

5. Assign Scorecards based on Team/Individual

   6 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 25, 2024

6. Separate call recording announcements for internal and external calls

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 25, 2024

7. Add Call Queue Pickup to Mobile App

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 6, 2024

8. HUD for iOS mobile app

   71 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Nov 6, 2024

9. Ability to assign multiple reporting managers to a member/team

   7 votes

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   Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Oct 29, 2024

10. Auto-Assign Managers in RingSense

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Sep 4, 2024

11. RingSense Automatic User Provisioning

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Sep 4, 2024

12. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jul 16, 2024

13. Presence Ring/No Ring option for each key

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Mar 27, 2024

14. Differentiating Ring Tone for Incoming Calls

    85 votes

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    Planned  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Allow separation of direct voicemail notification and shared voicemail notification.

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Allow Co-Host to manage Breakout Rooms

    19 votes

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    Future Consideration  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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17. Allow Blocking Outbound Calls by Number

    114 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Oct 14, 2024

18. Voicemail-to-text to capture multiple languages concurrently

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Account-Wide Holiday Settings and/or Holiday Templates

    220 votes

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    21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

20. Turn Off Extension Dialing Options

    46 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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