Settings and activity

38 results found

1. Move from generic email profile to existing or new Customer Profile

   23 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 19, 2025

2. Ability to exclude internal calls from automatic call recording

   35 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 12, 2025

3. Apply Template Scheduler

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Mar 12, 2025

4. Default Enable Queue Call Recording Settings

   1 vote

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Feb 28, 2025

5. Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Feb 28, 2025

6. Performance Report on read/unread Voicemails

   10 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Feb 21, 2025

7. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jan 31, 2025

8. change dial by directory default audio

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jan 16, 2025

9. Being able to change an agents status through the Real Time Dashboard

   16 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jan 10, 2025

10. Need ability to move agents in between queues from phone app

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 10, 2025

11. Agents using Park groups

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 10, 2025

12. Ability to Restrict Call Log Reporting for Roles

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 7, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    40 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024

14. Automatic hold for warm transfers using integrated phone

    22 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024

15. Remove my background noise

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    7 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 26, 2024

16. Ability to associate trackers to teams

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 25, 2024

17. Assign Scorecards based on Team/Individual

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 25, 2024

18. Separate call recording announcements for internal and external calls

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 25, 2024

19. Add Call Queue Pickup to Mobile App

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 6, 2024

20. HUD for iOS mobile app

    78 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Nov 6, 2024