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6 results found

  1. Toll-free MMS Enabling

    43 votes

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    Future Consideration  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel supported this idea  · 
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    Daniel commented  · 

    I completely agree with Cory’s point. The inability to send messages to our company toll-free number disrupts a critical part of our management workflow. This number is not just a contact point—it’s a key channel for providing technical support to our external customers. The ability to receive MMS is especially valuable, as it allows us to quickly diagnose and resolve issues with visual context, improving both response time and customer satisfaction

  2. Add more Calendar and Holiday options for Custom Answering Rules

    19 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel supported this idea  · 

  3. Ability to answer Apple Verification Calls

    47 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Daniel supported this idea  · 

  4. Scheduled Changes

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel supported this idea  · 

  5. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel supported this idea  · 

  6. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US