Settings and activity

18 results found

1. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

   An error occurred while saving the comment
   Brandi commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

   This has been added to the portal. In the Phone System > Phone Numbers> All Number screen, select the number you want to update. On the right side, you'll see a radio button to use the Company Caller ID or use a custom Caller ID.

   Save Submitting...
   Brandi supported this idea  ·  Mar 20, 2025

2. Allow RingCentral App to Receive Intercom Calls

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Mar 17, 2025

3. RingCX -- Ability to default "Stay On Call" either on or off

   24 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Jan 15, 2025

4. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   101 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Jan 2, 2025

5. Block Private Callers

   5 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Nov 6, 2024

6. Add reorder feature for custom rules

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Nov 6, 2024

7. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Brandi supported this idea  ·  Jun 3, 2024

8. Alphabetically sort Teams within Folders in Message feature in the MVP app

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Analytics regarding Text Messaging/SMS

   247 votes

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   Future Consideration  ·  31 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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10. Disable call waiting feature for calls made to a user extension

    39 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    36 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Call waiting for direct calls

    35 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Prevent/Disable second call going through to extension

    40 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Automatic divert to voicemail when already on another call

    37 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Disable Call Waiting tone on soft phone

    52 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Remove completed tasks from queue, not delete.

    36 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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18. Increasing Paging Only group to more than 25 devices

    94 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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