Settings and activity

50 results found

1. Warm Transfer to CCRN's

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Apr 7, 2026

2. IVR Key Press Identifier

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 5, 2026

3. IVR Key Press Identifier

   13 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 5, 2026

4. Call Log Report should indicate internally transferred calls as well.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 5, 2026

5. Call log for transferred calls

   12 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 5, 2026

6. Allow Admins the ability to schedule activation emails

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 4, 2026

7. Reporting Capability on IVR Menu for key presses

   92 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Feb 3, 2026

8. Export Call Queues with all Call Queue details - Reports Feature

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christy Cooper supported this idea  ·  Jan 21, 2026

9. Download and Delivery Option in the Admin Portal for Specific Roles

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Christy Cooper shared this idea  ·  Oct 28, 2025

10. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Oct 15, 2025

11. Allow Blocking Outbound Calls by Number

    207 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Sep 30, 2025

12. Schedule report for QoS calls data

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    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Sep 16, 2025

13. Allow for Call Transcripts to be Backed Up via RC Archiver

    18 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Sep 4, 2025

14. User Status Details

    34 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Sep 3, 2025

15. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Aug 28, 2025

16. When All Members Are Unavailable Routing Options

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Aug 22, 2025

17. Add reporting for use of specific extensions (like message only extensions)

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Jul 23, 2025

18. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Jul 23, 2025

19. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Jul 15, 2025

20. SMS forwarding settings

    57 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christy Cooper supported this idea  ·  Jul 7, 2025