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8 results found

  1. Play announcement "press 1" on call Queue

    36 votes

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    Needs More Information  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil commented  · 

    Any update on this feature? Our phone team members keep having issues with it. A call comes in on external phone and they press 1 to answer but the RC system won't accept it.

    Phil supported this idea  · 

  2. Disable prompt to press 1 when receive call on external phone number

    18 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil supported this idea  · 
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    Phil commented  · 

    Any update on this feature? Our phone team members keep having issues with it. A call comes in on external phone and they press 1 to answer but the RC system won't accept it.

  3. Incoming Call Announcement - Press 1 - Disable for Queues

    55 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil supported this idea  · 
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    Phil commented  · 

    Any update on this feature? Our phone team members keep having issues with it. A call comes in and they press 1 to answer but the RC system won't accept it.

  4. Share SMS Template across all users in the account

    41 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Phil commented  · 

    Our company would find this feature very useful!

    Phil supported this idea  · 

  5. Ability to view city and state on recent call on the new RingCentral app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Phil shared this idea  · 

  6. Avoid pressing 1 when a que call is forwarded to a mobile number

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Phil commented  · 

    It seems like the problem is getting worse.

    Phil supported this idea  · 

  7. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

    12 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  8. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US