Settings and activity

20 results found

1. Have the ability to delete just a call recording rather than the full interaction

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Mar 30, 2026

2. Update RingCX Agent for ALL Interaction Types

   57 votes

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   Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Mar 16, 2026

3. Real-Time Dashboard Refresh

   4 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Feb 20, 2026

4. Enhanced Playback Controls & Dual-Channel Visualization for RingCX Recordings.

   3 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Jan 7, 2026

5. Call Monitoring User Log

   9 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Dec 22, 2025

6. RingCX Time Based Callback-in-Queue Offering

   42 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Nov 18, 2025

7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   130 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Oct 3, 2025

8. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Sep 12, 2025

9. Tracking Deflected Calls

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Aug 6, 2025

10. A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Aug 6, 2025

11. RCX Analytics Queue Service Level Rate includes Abandon (Long) and Inbound Deflected calls

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Aug 6, 2025

12. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Jun 24, 2025

13. RingCX bulk upload on phonebook

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    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Apr 15, 2025

14. RingSense: Add ability to differentiate the voice queues in RingSense reporting

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Mar 18, 2025

15. RingCX Digital interactions routing out of order

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lorenzo Angob shared this idea  ·  Jan 29, 2025

16. RingCX unmute author

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Jan 28, 2025

17. Delete just recordings from the call logs instead of deleting the calls

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Nov 27, 2024

18. Option to remove main company number for outbound caller ID settings

    46 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Oct 22, 2024

19. Background Voice Cancellation feature

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorenzo Angob commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

    Please add the Background Voice Cancellation feature to enhance the version of Krisp in the RingEX application.

    The current Krisp for Outbound (Send) audio is not designed to suppress background voice that is as loud as in a Call Center.

    Adding this feature will help cancel more background voices and noises commonly found in call centers and offices. This will be beneficial to users who are wearing headsets or earbuds.

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    Lorenzo Angob shared this idea  ·  Aug 14, 2024

20. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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