Settings and activity

14 results found

1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   77 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Oct 3, 2025

2. Admins to be able to delete call recordings within RingCX

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Sep 12, 2025

3. Tracking Deflected Calls

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Aug 6, 2025

4. A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Aug 6, 2025

5. RCX Analytics Queue Service Level Rate includes Abandon (Long) and Inbound Deflected calls

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Aug 6, 2025

6. Ability to transfer RingEX calls directly to RingCX Users

   17 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Jun 24, 2025

7. RingCX bulk upload on phonebook

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   14 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Apr 15, 2025

8. RingSense: Add ability to differentiate the voice queues in RingSense reporting

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lorenzo Angob supported this idea  ·  Mar 18, 2025

9. RingCX Digital interactions routing out of order

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lorenzo Angob shared this idea  ·  Jan 29, 2025

10. RingCX unmute author

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Jan 28, 2025

11. Delete just recordings from the call logs instead of deleting the calls

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Nov 27, 2024

12. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lorenzo Angob supported this idea  ·  Oct 22, 2024

13. Background Voice Cancellation feature

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorenzo Angob commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

    Please add the Background Voice Cancellation feature to enhance the version of Krisp in the RingEX application.

    The current Krisp for Outbound (Send) audio is not designed to suppress background voice that is as loud as in a Call Center.

    Adding this feature will help cancel more background voices and noises commonly found in call centers and offices. This will be beneficial to users who are wearing headsets or earbuds.

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    Lorenzo Angob shared this idea  ·  Aug 14, 2024

14. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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