Settings and activity
6 results found
-
10 votes
Kyle supported this idea ·
-
117 votes
An error occurred while saving the comment An error occurred while saving the comment Kyle commented
This has become a very big problem today. Everyone who is assigned the park locations (which is everyone) now receives these notifications with no way to turn them off. This is a pretty huge oversite. Please implement a fix asap, our users are extremely frustrated. Temporarily we've created a new role to remove the HUD feature from users, but this is in no way a great fix.
Kyle supported this idea ·
An error occurred while saving the comment Kyle commented
When a call is parked in a Park Location everyone that is assigned the Park Location gets a notification from the RingCentral desktop app that a call is parked with all the Caller ID. For privacy, please add the ability to disable this from an administrative level. Currently the only way prevent that popup for every user is to go into the RC desktop application Settings > Notifications > and turn off Incoming Calls. This doesn't prevent users from turning it back on though. While the other option is to limit the users who have access to the Park Locations, this doesn't help because all users need access to pickup on those lines.
This is especially troublesome when everyone can see the caller and a user might pickup a caller that is not calling in for them, but they want to speak with the caller anyway.
To be more specific the request would be to block individual users as some users will need the information.
-
10 votes
Kyle supported this idea ·
-
2 votes
Kyle supported this idea ·
-
4 votes
Kyle supported this idea ·
-
6 votes
I also have the same issue. Please make this a high priority.