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  1. Shared SMS were multiple users can receive and send SMS on specific number

    631 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Rylie commented  · 

    Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

  2. Glip/RCV need Breakout Rooms

    11 votes

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    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rylie commented  · 

    Great news!This feature is now available. Click this link to learn more. Please reach out to our team if you need further support!

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    Rylie commented  · 

    Stay tuned for updates on this feature soon!

  3. Delay a user

    5 votes

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    Future Consideration  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rylie commented  · 

    Thank you for the clarification. This type of granular control does not currently exist, we will make sure your idea is seen by the correct team.

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    Rylie commented  · 

    For office, check out sequential call handling. Here is an article that walks through setting this up: https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html

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    Rylie commented  · 

    Hi, thanks for coming to the Ideas Portal. It looks like you're using Engage Voice, which does currently have this capability. Learn more here: https://support.ringcentral.com/engagevoice/admin/voice-admin-create-inbound-priority-group.htmlIf this doesn't answer your question, please comment here or send an email to community.support@ringcentral.com.

  4. Set user to accept group calls or not remotely

    13 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rylie commented  · 

    Hi! Jenn has provided an update below that applies to admin and contact center. If this doesn't fit your use case, please let us know and we will update the idea!

  5. Integrate with Adobe Captivate Prime

    1 vote

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Rylie commented  · 

    Hi! Thanks for the idea! We'll pass this along to our integrations team, but in the meantime, we have an open API and encourage you to work with Adobe to see if they'd like to connect!