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  1. Shared SMS were multiple users can receive and send SMS on specific number

    804 votes

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    166 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Rylie commented  · 

    Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

  2. Glip/RCV need Breakout Rooms

    11 votes

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    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Rylie commented  · 

    Great news!This feature is now available. Click this link to learn more. Please reach out to our team if you need further support!

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    Rylie commented  · 

    Stay tuned for updates on this feature soon!

  3. Delay a user

    5 votes

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    Future Consideration  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rylie commented  · 

    Thank you for the clarification. This type of granular control does not currently exist, we will make sure your idea is seen by the correct team.

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    Rylie commented  · 

    For office, check out sequential call handling. Here is an article that walks through setting this up: https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html

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    Rylie commented  · 

    Hi, thanks for coming to the Ideas Portal. It looks like you're using Engage Voice, which does currently have this capability. Learn more here: https://support.ringcentral.com/engagevoice/admin/voice-admin-create-inbound-priority-group.htmlIf this doesn't answer your question, please comment here or send an email to community.support@ringcentral.com.

  4. Set user to accept group calls or not remotely

    13 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rylie commented  · 

    Hi! Jenn has provided an update below that applies to admin and contact center. If this doesn't fit your use case, please let us know and we will update the idea!

  5. Integrate with Adobe Captivate Prime

    1 vote

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Rylie commented  · 

    Hi! Thanks for the idea! We'll pass this along to our integrations team, but in the meantime, we have an open API and encourage you to work with Adobe to see if they'd like to connect!