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9 results found

  1. Performance reports analytics API needed! OR update to call log API endpoint!

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Drew supported this idea  · 

  2. Enable AI transcription on Desk phone

    283 votes

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    Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Drew supported this idea  · 

  3. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

    17 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Drew commented  · 

    If someone answers the call and parks it, it is crazy to me that we lose the AI notes/transcription value. That is 70%+ of our incoming calls.
    Parked call pickup is a MUST for AI notes.

    Drew supported this idea  · 

  4. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    161 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Drew supported this idea  · 

  5. parked call log

    2 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Drew shared this idea  · 

  6. SMS Shared inbox: Default filtering

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Drew supported this idea  · 

  7. Company Numbers & Extension Numbers Must be Enabled for Shared Inbox

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Drew supported this idea  · 

  8. SMS Shared inbox: Resolve feature

    13 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Drew supported this idea  · 
    Drew shared this idea  · 

  9. Call Park Notification Control in the RingCentral Desktop App

    119 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Drew supported this idea  ·