Settings and activity

13 results found

1. Additional option for call queue waiting time to let the call route to 3rd party number

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jan Ralph supported this idea  ·  May 13, 2026

2. Include Internal Company Directory Information in User List Download Report

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan Ralph shared this idea  ·  May 7, 2026

3. RingCX Voice Queue Call Distribution

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan Ralph supported this idea  ·  Sep 23, 2025

4. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan Ralph shared this idea  ·  Sep 2, 2025

5. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   208 votes

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   Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan Ralph supported this idea  ·  Aug 8, 2025

6. Use a call queue number as SMS caller id

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan Ralph shared this idea  ·  Jun 25, 2025

7. Warm Transfer to CCRN's

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jan Ralph supported this idea  ·  Jun 25, 2025

8. AI follow-up emails in RingSense CX

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   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Jan Ralph supported this idea  ·  May 15, 2025

9. Option to change contact profile color

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan Ralph supported this idea  ·  May 7, 2025

10. Sending audio and video recordings using messages in the RingCentral app

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Jan Ralph supported this idea  ·  May 1, 2025

11. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Ralph supported this idea  ·  Apr 7, 2025

12. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jan Ralph supported this idea  ·  Mar 28, 2025

13. Commitment option for manual outbound calls.

    2 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan Ralph shared this idea  ·  Mar 27, 2025