Settings and activity

37 results found

1. Switch Extension Feature

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 18, 2025

2. To Have Start and End Time Attributes in RingCX for Salesforce

   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 17, 2025

3. Enable AI transcription on Desk phone

   306 votes

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   Planned  ·  87 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 27, 2025

4. Restricting Caller ID options

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 20, 2025

5. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   9 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 18, 2025

6. Local bucket/connect based RingCX analytics report

   9 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 12, 2025

7. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 6, 2025

8. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jul 24, 2025

9. Ability to transfer RingEX calls directly to RingCX Users

   19 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jun 23, 2025

10. Call controls for RingCX calls with desk phone pairing

    70 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 12, 2025

11. RingCX allows you to pick up calls on the dashboard manually

    8 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan shared this idea  ·  May 25, 2025

12. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Mar 20, 2025

13. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Dec 30, 2024

14. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

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    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 3, 2024

15. Restrict inbound calls to limited extension that is used for paging

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 24, 2024

16. SMS Retention

    140 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 7, 2024

17. [CC- Reporting] Extend date rage to 365 days for custom report

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    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 9, 2024