Settings and activity

32 results found

1. Local bucket/connect based RingCX analytics report

   9 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 12, 2025

2. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 6, 2025

3. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jul 24, 2025

4. Ability to transfer RingEX calls directly to RingCX Users

   19 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jun 23, 2025

5. Call controls for RingCX calls with desk phone pairing

   63 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jun 12, 2025

6. RingCX allows you to pick up calls on the dashboard manually

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan shared this idea  ·  May 25, 2025

7. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Mar 20, 2025

8. AI generated call notes/summary be sent to the ZOHO contact record that was called

   10 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Dec 30, 2024

9. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

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   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 3, 2024

10. Restrict inbound calls to limited extension that is used for paging

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 24, 2024

11. SMS Retention

    136 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 7, 2024

12. [CC- Reporting] Extend date rage to 365 days for custom report

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    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 9, 2024