Settings and activity

19 results found

1. Grant RingCX customers access to enable/disable countries for international calling.

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Oct 8, 2025

2. Super Admin full access to VM and SMS on the Admin Portal

   64 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 18, 2025

3. Switch Extension Feature

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 18, 2025

4. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Sep 17, 2025

5. Enable AI transcription on Desk phone

   222 votes

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   Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 27, 2025

6. Restricting Caller ID options

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 20, 2025

7. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 18, 2025

8. Local bucket/connect based RingCX analytics report

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 12, 2025

9. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Aug 6, 2025

10. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 24, 2025

11. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 23, 2025

12. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 12, 2025

13. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan shared this idea  ·  May 25, 2025

14. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Mar 20, 2025

15. AI generated call notes/summary be sent to the ZOHO contact record that was called

    8 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Dec 30, 2024

16. Request the ability to update SMS TCR registration fees on TCR Campaign registrations.

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    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 3, 2024

17. Restrict inbound calls to limited extension that is used for paging

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 24, 2024

18. SMS Retention

    124 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 7, 2024

19. [CC- Reporting] Extend date rage to 365 days for custom report

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    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 9, 2024