Settings and activity

27 results found

1. Customizable Default Routing for Unassigned Numbers

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Mar 31, 2026

2. Report of Users on a User Template

   21 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Feb 24, 2026

3. Option to disable outbound calls

   33 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Feb 4, 2026

4. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jan 27, 2026

5. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Jan 16, 2026

6. Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Dec 17, 2025

7. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Nov 21, 2025

8. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   193 votes

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   Planned  ·  38 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Nov 4, 2025

9. Grant RingCX customers access to enable/disable countries for international calling.

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Christan supported this idea  ·  Oct 8, 2025

10. Super Admin full access to VM and SMS on the Admin Portal

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 18, 2025

11. Switch Extension Feature

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 18, 2025

12. To Have Start and End Time Attributes in RingCX for Salesforce

    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Sep 17, 2025

13. Enable AI transcription on Desk phone

    269 votes

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    Planned  ·  74 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 27, 2025

14. Restricting Caller ID options

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 20, 2025

15. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 18, 2025

16. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 12, 2025

17. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Aug 6, 2025

18. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jul 24, 2025

19. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 23, 2025

20. Allow Using the Hold Button on the Desk Phone

    47 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Christan supported this idea  ·  Jun 12, 2025