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12 results found

  1. Maintain call if caller drops during warm transfer

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pristine commented  · 

    App/Device: RCApp
    Use Case: Customer calls User A. User A warm transfers and merges the call with user B. User A leaves the call and terminates the entire call.
    Expected Outcome: User A Should be able to leave without terminating entire call

    Pristine supported this idea  · 

  2. Add ability for users to warm transfer

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Pristine supported this idea  · 

  3. Warm Transfer Improvement

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Pristine commented  · 

    Please add this feature. A lot of my clients are asking for this feature and would greatly help in their and our business. Thank you!

    Pristine supported this idea  · 

  4. Automatic hold for warm transfers using integrated phone

    26 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Pristine supported this idea  · 

  5. display queue name when call comes in in embedded RingCX for Zoho

    8 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Pristine supported this idea  · 

  6. Screen Calling for Outbound Dialer

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Pristine shared this idea  · 

  7. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    19 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Pristine supported this idea  · 

  8. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Pristine supported this idea  · 

  9. RingCX Voice Queue Call Distribution

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Pristine supported this idea  · 

  10. Ability to change Company Main number type to Voice only

    29 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Pristine commented  · 

    Please push this feature because it is difficult for big companies to manage faxing when it is sent to their Main Company number. One of my customers mentioned it is absurd to not be able to manage the Main Company number and only be voice only which makes sense because the main company number is only usually made for inbound calling and not for faxing.

    Pristine supported this idea  · 

  11. I want the ability to ignore calls coming in on a call queue

    81 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Pristine supported this idea  · 

  12. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    16 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Pristine supported this idea  ·