← RingCentral Ideas

Settings and activity

9 results found

  1. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier commented  · 

    Very usefull to the agent to see quickly what is the status of call with text colors or filtering option and be able to call back the callers

    Eric Renier supported this idea  · 

  2. hashtag # in RCX (IVRs and queue events)

    34 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier commented  · 

    very usefull option for script

  3. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    26 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier supported this idea  · 

  4. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
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    Eric Renier commented  · 

    Very critical for customer who move from RIngCentral meeting to RCV. No possibility to monitor Room connector licenses used with rooms connected thru SIP.

    Eric Renier supported this idea  · 

  5. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Eric Renier commented  · 

    Very important to monitor who is connected when you deploy new users. No method currently for end customer to monitor users connection during deployment.

    Eric Renier supported this idea  · 

  6. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier commented  · 

    Very usefull feature

    Eric Renier supported this idea  · 

  7. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier commented  · 

    real time dashboards are critical especially for contact centers

    Eric Renier supported this idea  · 

  8. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eric Renier commented  · 

    Financial impact for customer could be dangerous. SO it is a good idea to limit available number list during callback configuration.

    Eric Renier supported this idea  · 

  9. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Eric Renier commented  · 

    It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

    Eric Renier supported this idea  ·