Settings and activity

70 results found

1. Call Queue Overflow in Alphabetical Order

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Jun 20, 2025

2. Allow users to speak their name into every callback

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Jun 12, 2025

3. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

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   Erin supported this idea  ·  Jun 11, 2025

4. Improve AI Transcription

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Erin commented  ·  May 30, 2025  ·  Edit…  ·  Delete…

   Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

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   Erin commented  ·  May 30, 2025  ·  Edit…  ·  Delete…

   Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.

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   Erin supported this idea  ·  May 30, 2025

5. Retrieve calls count from RingCX with specific time range

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  May 21, 2025

6. Record calls transferred from Contact Center to RingEX

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   Erin shared this idea  ·  May 9, 2025

7. Remove Agent Leg B RingCentral App Recording Button

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   Erin shared this idea  ·  May 7, 2025

8. RCX Must Use CallerID Name Configured in REX

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  May 5, 2025

9. RingCX Add Bulk Disposition

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Apr 30, 2025

10. Deskphone reset to default after reboot

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    Erin shared this idea  ·  Apr 23, 2025

11. ISP Connection Log

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    Erin shared this idea  ·  Apr 2, 2025

12. Remove PIN in Call Queues

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    Erin shared this idea  ·  Mar 26, 2025

13. RingCX Custom Role for Admins (Assign Queues)

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    Erin shared this idea  ·  Mar 24, 2025

14. Sort Call Back Feature based on Caller's Timezone Requested

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Mar 20, 2025

15. Add BYOD as filter for deskphones

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    Erin shared this idea  ·  Mar 3, 2025

16. Button for callers to stop hold music

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    Erin commented  ·  Feb 28, 2025  ·  Edit…  ·  Delete…

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

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    Erin shared this idea  ·  Feb 28, 2025

17. Call Queue - Remote Member Management

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Feb 19, 2025

18. RingCX External Alert for agent status (i.e. exceeded lunch break)

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Erin commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

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    Erin supported this idea  ·  Feb 11, 2025

19. Service Status Notification Tester

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    Erin supported this idea  ·  Feb 10, 2025

20. RingCX Dashboard Overview

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    Erin shared this idea  ·  Jan 9, 2025