Settings and activity

64 results found

1. Remove Agent Leg B RingCentral App Recording Button

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  May 7, 2025

2. RCX Must Use CallerID Name Configured in REX

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  May 5, 2025

3. RingCX Add Bulk Disposition

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Apr 30, 2025

4. Deskphone reset to default after reboot

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Apr 23, 2025

5. ISP Connection Log

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   Erin shared this idea  ·  Apr 2, 2025

6. Remove PIN in Call Queues

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Mar 26, 2025

7. RingCX Custom Role for Admins (Assign Queues)

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Mar 24, 2025

8. Sort Call Back Feature based on Caller's Timezone Requested

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Mar 20, 2025

9. Add BYOD as filter for deskphones

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Erin shared this idea  ·  Mar 3, 2025

10. Button for callers to stop hold music

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    New  ·  1 comment  ·  Events & Video » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Erin commented  ·  Feb 28, 2025  ·  Edit…  ·  Delete…

    Please send an update to these emails once applied: pmirville@simpay.net, itsupport@simpay.net

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    Erin shared this idea  ·  Feb 28, 2025

11. Call Queue - Remote Member Management

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Feb 19, 2025

12. RingCX External Alert for agent status (i.e. exceeded lunch break)

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Erin commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

    Customer would like to request a notification for agents to track their accumulated break time and lunch time, both when on and off break

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    Erin supported this idea  ·  Feb 11, 2025

13. Service Status Notification Tester

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Erin supported this idea  ·  Feb 10, 2025

14. RingCX Dashboard Overview

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Jan 9, 2025

15. Disable Overall AI Assistant

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    New  ·  10 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Dec 27, 2024

16. Remove Log-in Limit for RingCentral Phone app

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Edit…  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Nov 7, 2024

17. Add the preferred area code numbers instead of having it replaced by an existing phone number

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    Erin shared this idea  ·  Oct 25, 2024

18. Pre-assigned Secure Code

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Erin shared this idea  ·  Oct 17, 2024

19. Agent Analytics: Log Agent Queue Uptime

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Erin supported this idea  ·  Aug 15, 2024

20. Live Queue Agent Monitoring

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Erin supported this idea  ·  Aug 15, 2024