Settings and activity

117 results found

1. Make the minimum password length 12 or more characters

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jason F Flores supported this idea  ·  Aug 20, 2025

2. To be able to Sign-out all agents in BULK

   8 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 20, 2025

3. Increase minimum password requirement to 20

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores shared this idea  ·  Aug 20, 2025

4. Configurable minimum length RC authentication password

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 20, 2025

5. Retrieve Deleted Recording

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 19, 2025

6. IVR Menu option If caller enters no action after the prompt played 3 times

   42 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 14, 2025

7. Enable AI transcription on Desk phone

   290 votes

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   Planned  ·  82 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 13, 2025

8. Call Recording transription

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 13, 2025

9. AUTOMATIC DOWNLOAD OF CALL RECORDING

   10 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason F Flores supported this idea  ·  Aug 13, 2025

10. Call queue call member priority

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Aug 7, 2025

11. Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Aug 7, 2025

12. Ability to brand the performance reports with company logo

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Jason F Flores shared this idea  ·  Aug 5, 2025

13. Ability to brand the performance reports with company logo

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason F Flores shared this idea  ·  Aug 5, 2025

14. To have the ability or option to transcribe an existing call Recording

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 30, 2025

15. Allow multiple participants in conference call using Mitel phone

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 29, 2025

16. AI Receptionist_ Speed of response

    13 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 24, 2025

17. Custom Fax Cover Pages (as is available in RC Phone)

    16 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 22, 2025

18. customize a note in fax cover page from the admin portal

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 22, 2025

19. ability to received SMS notification in T-mobile number

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason F Flores supported this idea  ·  Jul 10, 2025

20. Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason F Flores shared this idea  ·  Jul 3, 2025