← RingCentral Ideas

Settings and activity

5 results found

  1. Option to remove main company number for outbound caller ID settings

    41 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Bryson commented  · 

    Please do this. There's no reason to not be able to remove the company number from caller ID options. Callers get ahold of our main number because agents didn't change their caller ID setting and we get calls from customers in departments that cannot help the customers. There should also be a way to force users' caller IDs to be set on the back end so I can just bulk change every phone's caller ID to be blocked or display the agent's direct number.

  2. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Bryson shared this idea  · 

  3. Ability to force users to use the web based version only. Don't give them the option to download the desktop or mobile app

    1 vote
    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Bryson shared this idea  · 

  4. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Bryson supported this idea  · 

  5. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Bryson shared this idea  ·