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Settings and activity

5 results found

  1. Option to remove main company number for outbound caller ID settings

    26 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bryson commented  · 

    Please do this. There's no reason to not be able to remove the company number from caller ID options. Callers get ahold of our main number because agents didn't change their caller ID setting and we get calls from customers in departments that cannot help the customers. There should also be a way to force users' caller IDs to be set on the back end so I can just bulk change every phone's caller ID to be blocked or display the agent's direct number.

  2. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bryson shared this idea  · 

  3. Ability to force users to use the web based version only. Don't give them the option to download the desktop or mobile app

    1 vote

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Bryson shared this idea  · 

  4. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bryson supported this idea  · 

  5. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Bryson shared this idea  ·