# Outbound Connected calls KPI
For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
3
votes
John
shared this idea
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Michelle
commented
This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.
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James
commented
To have a KPI filter we can add that specifies the number of outbound calls that were connected or not for all the users in the performance reports under the User tab.