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# Outbound Connected calls KPI

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).

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John shared this idea  ·   ·  Report…  ·  Admin →
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  • Mickey commented  ·   ·  Report

    Subject: voicemail and connected calls labels for inbound and outbound
    Description: voicemail and outbound results in call log for RingCentral
    Are outbound voicemail results in call log results or just inbound? We need to track both both outbound and inbound voicemail results in PCR. Currently, only inbound voicemail are recorded. How can we get outbound voicemail as a result in the all ring central call log?

  • Michelle commented  ·   ·  Report

    This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.

  • Mir commented  ·   ·  Report

    To have a KPI filter we can add that specifies the number of outbound calls that were connected or not for all the users in the performance reports under the User tab.