Settings and activity

116 results found

1. Option to clear message history for ringcentral app messages

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 11, 2025

2. Disable free accounts on specific domains

   15 votes

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   New  ·  4 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jul 8, 2025

3. Removal of Device Warranty when Transferring Desk Phone from One Account to Another

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kris shared this idea  ·  Jun 26, 2025

4. Voicemail Messages Retention Period

   14 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jun 18, 2025

5. Assign 2 desk phones with 1 line

   40 votes

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   New  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Jun 6, 2025

6. Performance Report Attendees Filter

   5 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Apr 25, 2025

7. SMS Retention

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   Under Review  ·  40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Apr 22, 2025

8. Disable "AI is taking notes" when on call

   174 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Kris supported this idea  ·  Apr 14, 2025

9. Retrieve deleted conversations

   42 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kris supported this idea  ·  Mar 27, 2025

10. Options: Retrieve deleted message from RingCentral App

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Mar 27, 2025

11. Ability to Schedule Text Messages

    253 votes

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    50 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

    Kris supported this idea  ·  Mar 21, 2025

12. Roles by Department

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Mar 19, 2025

13. Include contents of SMS/MMS on the Logs

    157 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Feb 26, 2025

14. Multiple recipient for faxes and SMS

    255 votes

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    Under Review  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Feb 7, 2025

15. Enable SMS for UK numbers

    120 votes

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    36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Exciting news! This is planned for Q3 2026. More details to come.

    Kris supported this idea  ·  Feb 6, 2025

16. Full Agent Login Time Reporting Capabilities

    51 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 17, 2025

17. Turn off Call Queue incoming call notification

    6 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 16, 2025

18. Option to receive fax on online account and application when using ATA

    11 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Jan 10, 2025

19. Caller ID to External Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 19, 2024

20. Merging calls with IOS phones

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kris supported this idea  ·  Dec 17, 2024