Settings and activity

13 results found

1. Allow Creation of Specified Groups in Contacts

   9 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Feb 25, 2026

2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Planned  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 29, 2026

3. For Fax cover sheet

   7 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

4. Custom Fax Cover Sheet

   6 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

5. Editing Fax Cover Sheet

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   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

6. Allow to show/ edit company's phone number on fax cover sheet

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

7. System wide custom fax cover sheet and API enhancement

   8 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

8. Fax cover sheet Templates with a drop down menu

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

9. Please allow us to enter recipient information in FAX templates.

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Liza supported this idea  ·  Jan 7, 2026

10. Option to assign SMS on AI Receptionist to another user

    15 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Nov 12, 2025

11. IVR change settings to "If caller enters no action after the prompt played 3 times"

    20 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Liza supported this idea  ·  Oct 15, 2025

12. Digital line as Outbound caller id

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Liza commented  ·  Nov 27, 2024  ·  Edit…  ·  Delete…

    Would like to be able to select a number for OBCID other than the user's DID or the main number. Need to select another user's DID

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    Liza supported this idea  ·  Nov 27, 2024

13. Missed calls to queue showing up as "Answered Elsewhere"

    48 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Liza commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

    We thought this feature was part of the RingEX24.2 release as indicated in the attached email. When can we expect it to be available?

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    Liza supported this idea  ·  Jun 21, 2024