Settings and activity

62 results found

1. Dedicated phone number or menu option for CX partner support

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Mar 6, 2025

2. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Paul shared this idea  ·  Mar 6, 2025

3. Add text message reporting/tracking in call log or Analytics

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 27, 2025

4. Enable SMS for UK numbers

   116 votes

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   Future Consideration  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 27, 2025

5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   86 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul commented  ·  Feb 27, 2025  ·  Edit…  ·  Delete…

   I would also add the other phone books that are available on transfer currently, RIngEX directory and online agents.

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   Paul supported this idea  ·  Feb 27, 2025

6. Display User Extension Number When Transferring From RingCX To RingEX

   22 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 26, 2025

7. Ability to transfer RingEX calls directly to RingCX Users

   17 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 26, 2025

8. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   19 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 26, 2025

9. Automatic hold for warm transfers using integrated phone

   26 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 26, 2025

10. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

11. Position in Queue Announcement

    50 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

12. Embed agent into RingEX

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

13. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    112 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

14. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Paul supported this idea  ·  Feb 26, 2025

15. Enhancement Request to show all extensions in the Corporate Directory

    17 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

16. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

17. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    28 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

18. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

19. Voice recognition should also cater to people with strong accents.

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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20. Update list of UK counties

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Paul shared this idea  ·  Jan 7, 2025