Settings and activity
31 results found
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27 votes
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3 votesDaniel
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Do not change agent status to Available once the call is over, when agent was initially unavailable.
34 votesDaniel
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5 votesDaniel
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298 votesDaniel
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11 votesDaniel
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3 votesDaniel
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68 votesDaniel
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7 votesDaniel
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6 votesDaniel
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4 votesDaniel
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Daniel
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2 votes
An error occurred while saving the comment Daniel
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22 votesDaniel
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29 votes
An error occurred while saving the comment Daniel
commented
This feature is critial and a usual behaviour for others sources of calls, e.g. mobile calls or on-prem PBX, so the caller can identify whether a called party is busy, not reachable due to wrong number assignment, etc.
Daniel
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2 votesDaniel
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22 votesDaniel
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11 votesDaniel
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3 votesDaniel
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4 votesDaniel
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6 votesDaniel
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Currenty there is no option to assign numbers from the storage directly to an extension which has a DigitalLine license. The only possibility to achieve this is when creating a new user, but otherwise the assignment is only possible into the number inventory, where it requires an Additional Local Number license instead, which is not required when assigning it to a user.
Since there is no easy option to delete the ALN afterwards, there needs to be an option to claim a number from storage for existing users or groups, not only when adding new ones.