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Settings and activity

39 results found

  1. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    9 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Daniel commented  · 

    Very important, since critical notifications like agent states of a queue without being able to narrow down the time frame to e.g. working hours will spam mailboxes overnight or on weekends.

    Daniel supported this idea  · 

  2. queue events

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  3. Red Dot Notification setting for the RingCentral Taskbar Icon

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel supported this idea  · 

  4. Phone Status on the Taskbar

    12 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel supported this idea  · 

  5. Add Voicemail Transcription for Contact Center

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  6. Transcriptions for voicemail email notifications in RingCX

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  7. Include Audio File Attachments on RingCX Voicemail Notifications

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  8. If no agent is available, do this condition

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  9. wrap-up

    30 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Daniel supported this idea  · 

  10. Dashboard Configuration Rule - Email Notification

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  11. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    41 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  12. Improvements to Realtime Dashboards

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Daniel supported this idea  · 

  13. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  14. View RingCX Dashboards in Softphone-Client

    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel supported this idea  · 

  15. Allow for ability to add role restrictions to supervisor tool.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  16. Dashboard for agents and supervisors in RingCX

    79 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  17. F6 to dial on Teams Desktop Plugin

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel supported this idea  · 

  18. Hotkey Support MS Teams EA

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel supported this idea  · 

  19. Licence consumption restricted to locations

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel supported this idea  · 
    Daniel shared this idea  · 

  20. Number Movement from Number Storage to Number Inventory

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Daniel commented  · 

    Currenty there is no option to assign numbers from the storage directly to an extension which has a DigitalLine license. The only possibility to achieve this is when creating a new user, but otherwise the assignment is only possible into the number inventory, where it requires an Additional Local Number license instead, which is not required when assigning it to a user.

    Since there is no easy option to delete the ALN afterwards, there needs to be an option to claim a number from storage for existing users or groups, not only when adding new ones.

    Daniel supported this idea  · 
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