Settings and activity

41 results found

1. agent login state desktop visibility

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Daniel shared this idea  ·  Apr 19, 2026

2. Ability to see Logged out agents in RingCX Real time Dashboard

   16 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Apr 19, 2026

3. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

   9 votes

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   Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Daniel commented  ·  Mar 25, 2026  ·  Edit…  ·  Delete…

   Very important, since critical notifications like agent states of a queue without being able to narrow down the time frame to e.g. working hours will spam mailboxes overnight or on weekends.

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   Daniel supported this idea  ·  Mar 25, 2026

4. queue events

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Daniel supported this idea  ·  Mar 24, 2026

5. Red Dot Notification setting for the RingCentral Taskbar Icon

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 23, 2026

6. Phone Status on the Taskbar

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 23, 2026

7. Add Voicemail Transcription for Contact Center

   13 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 6, 2026

8. Transcriptions for voicemail email notifications in RingCX

   3 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 6, 2026

9. Include Audio File Attachments on RingCX Voicemail Notifications

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 6, 2026

10. If no agent is available, do this condition

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Daniel supported this idea  ·  Feb 2, 2026

11. wrap-up

    31 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 13, 2026

12. Dashboard Configuration Rule - Email Notification

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Daniel supported this idea  ·  Jan 13, 2026

13. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    41 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Daniel supported this idea  ·  Jan 13, 2026

14. Improvements to Realtime Dashboards

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 13, 2026

15. Sync RingCentral Desktop Application With RingCX

    318 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 13, 2026

16. View RingCX Dashboards in Softphone-Client

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 13, 2026

17. Allow for ability to add role restrictions to supervisor tool.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 13, 2026

18. Dashboard for agents and supervisors in RingCX

    79 votes

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    Under Review  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Daniel supported this idea  ·  Jan 13, 2026

19. F6 to dial on Teams Desktop Plugin

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Nov 26, 2025

20. Hotkey Support MS Teams EA

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Nov 26, 2025