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6 results found

  1. Group Text Messaging

    69 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Noe commented  · 

    We need this update, we usually send text notifications to clients but have to use a different platform.

    Noe supported this idea  · 

  2. Remove missed call from queue members if answered

    201 votes

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    23 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Noe supported this idea  · 

  3. Text from the same main user number

    332 votes

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    56 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Noe supported this idea  · 

  4. Adjust how missed calls are categorized for group calls

    468 votes

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    57 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

    Noe supported this idea  · 

  5. Shared SMS were multiple users can receive and send SMS on specific number

    553 votes

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    105 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Noe supported this idea  · 

  6. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    128 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Noe supported this idea  ·