Settings and activity

62 results found

1. Increase of number of rings to 300 seconds

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Mar 11, 2026

2. Support for RingCX Requeue Shortcuts within Salesforce Service Cloud Voice (SCV) Omni-Channel

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   Ernest shared this idea  ·  Mar 2, 2026

3. Mandatory Queue Selection & Disable Preselected Queues for Agents

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Feb 8, 2026

4. Enable TAS Bypass Support for PureCloud Integrations

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Jan 26, 2026

5. Block Incoming caller ID

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   Ernest shared this idea  ·  Jan 18, 2026

6. Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Dec 2, 2025

7. Add the ability to include and download MAC addresses in the User List report, alongside existing user information.

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Dec 2, 2025

8. Agent rank

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Nov 23, 2025

9. Agent Ranking for RIngCX

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Nov 23, 2025

10. Enable DND Sync for the Yealink Phone Model Yealink T54w

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Nov 6, 2025

11. Improved Handling of iOS/Android Call Screening in Predictive Dialer with Enhanced Voicemail Detection Profiles

    6 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Oct 21, 2025

12. DSCP for RCV

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Oct 14, 2025

13. User level option to delete Team on RC app

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Sep 30, 2025

14. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

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    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ernest supported this idea  ·  Sep 24, 2025

15. Granular Control for the RingCentral for Teams Embedded App

    3 votes

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    Needs More Information  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Ernest supported this idea  ·  Sep 11, 2025

16. Org-Wide SMS Number Block

    42 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ernest supported this idea  ·  Sep 11, 2025

17. Removing an agent from agent group

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Sep 8, 2025

18. standard Android Push Notifications (via Firebase Cloud Messaging - FCM)

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Sep 3, 2025

19. automatically detect RoboCalls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Aug 15, 2025

20. Allow 911 notification email/SMS recipients to be specified by location

    75 votes

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    Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ernest supported this idea  ·  Jul 25, 2025