Settings and activity

33 results found

1. Analytics Report for Robocall

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  May 8, 2025

2. Creating Cases in RC that will go Directly to Incontact

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Apr 9, 2025

3. Add multiple statuses in RC app

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Apr 1, 2025

4. Set task, notify assignee

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Mar 31, 2025

5. Bulk Template notification option

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Feb 11, 2025

6. Request for Customizable Duration of Pop-Up Notifications in RingCentral App

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ernest shared this idea  ·  Feb 6, 2025

7. Video Meeting Survey/Poll Feature

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Jan 17, 2025

8. Delete bulk messages/Conversation in Unified App

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   Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Jan 13, 2025

9. Auto Response for Disable SMS

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ernest supported this idea  ·  Nov 26, 2024

10. Auto reply that number is disabled for SMS

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live as of 7/10/2025-- additional details have been added to the failure message.

    Ernest supported this idea  ·  Nov 26, 2024

11. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    
    

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Ernest supported this idea  ·  Oct 14, 2024

12. Disable Direct calls

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ernest supported this idea  ·  Sep 18, 2024

13. Updating E911 address in Bulk for RC app using RingCentral Portal

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ernest shared this idea  ·  Sep 6, 2024