← RingCentral Ideas

Settings and activity

14 results found

  1. Deskphone pairing

    14 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicholas supported this idea  · 

  2. Differentiating Ring Tone for Incoming Calls

    115 votes
    Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicholas supported this idea  · 

  3. Retain Deskphone Pairing While Using RingCX in the RingCentral App

    4 votes
    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Nicholas commented  · 

    This appears to have been partially quietly implemented in the latest release of the RingCentral App 25.4.1013.1165. Control for deskphone pairing is now available once you are signed into RingCX and retains upon logout of RingCX session in the RingCentral App.

    Nicholas shared this idea  · 

  4. Configurable Notification Sounds for RingCX Engage Digital

    1 vote
    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Nicholas shared this idea  · 

  5. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes
    1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Nicholas supported this idea  · 

  6. RingCX Digital Message Notification Improvements

    38 votes
    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Nicholas supported this idea  · 

  7. It would be nice to get a sound notification when someone has created a chat message.

    2 votes
    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Nicholas supported this idea  · 

  8. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

    2 votes
    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Nicholas supported this idea  · 
    An error occurred while saving the comment
    Nicholas commented  · 

    Give the customer the option to enable or disable the sound via the GUI.

  9. Extend RingCX Call History View to 30 Days

    15 votes
    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Nicholas shared this idea  · 

  10. Sync RingCentral Desktop Application With RingCX

    261 votes
    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Nicholas supported this idea  · 

  11. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    41 votes
    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Nicholas supported this idea  · 

  12. RingCX Custom Role for Admins (Assign Queues)

    2 votes
    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Nicholas supported this idea  · 

  13. Synchronize DND setting across App and Desk Phones

    24 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Nicholas supported this idea  · 

  14. Edit profile picture on admin portal

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nicholas supported this idea  ·