Settings and activity

12 results found

1. Deskphone pairing

   17 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Nicholas supported this idea  ·  Nov 3, 2025

2. Differentiating Ring Tone for Incoming Calls

   124 votes

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   Planned  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicholas supported this idea  ·  Nov 3, 2025

3. Configurable Notification Sounds for RingCX Engage Digital

   13 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Nicholas shared this idea  ·  Aug 4, 2025

4. Ringcx voicemail Email notification includes transcript of the voicemail

   46 votes

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   5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Nicholas supported this idea  ·  Aug 4, 2025

5. RingCX Digital Message Notification Improvements

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   48 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Nicholas supported this idea  ·  Aug 4, 2025

6. It would be nice to get a sound notification when someone has created a chat message.

   2 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Nicholas supported this idea  ·  Aug 4, 2025

7. Extend RingCX Call History View to 30 Days

   16 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicholas shared this idea  ·  Jun 9, 2025

8. Sync RingCentral Desktop Application With RingCX

   328 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicholas supported this idea  ·  Jun 9, 2025

9. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   45 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicholas supported this idea  ·  Jun 9, 2025

10. RingCX Custom Role for Admins (Assign Queues)

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Nicholas supported this idea  ·  Mar 24, 2025

11. Synchronize DND setting across App and Desk Phones

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Nicholas supported this idea  ·  Nov 22, 2024

12. Edit profile picture on admin portal

    36 votes

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    New  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nicholas supported this idea  ·  Nov 22, 2024