Settings and activity

80 results found

1. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

   26 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Jan 15, 2026

2. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Jan 15, 2026

3. Show Dialed Number instead of Caller ID on VM Notification.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Jan 8, 2026

4. Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Khristoper shared this idea  ·  Jan 8, 2026

5. Disallow callers from setting Voicemail to Private

   35 votes

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   New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Dec 10, 2025

6. Increase call queue limit

   4 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Nov 19, 2025

7. AI Receptionist to ask and gather information

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Oct 24, 2025

8. Documents Preview

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   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Khristoper supported this idea  ·  Oct 17, 2025

9. Turning Missed Calls Into Contacts Automatically

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Khristoper shared this idea  ·  Oct 17, 2025

10. caller place on hold for atleast 30 secsthe caller gets automatically routed to main line

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  Oct 16, 2025

11. transfer call indicator

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Khristoper shared this idea  ·  Oct 16, 2025

12. Add "order status" in phone system

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Khristoper shared this idea  ·  Sep 26, 2025

13. Add an option to option to customize the block call message using the Admin portal page

    8 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  Sep 10, 2025

14. Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  Aug 1, 2025

15. Manual Opt-Out option for SMS in the RingCentral app

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  Jul 31, 2025

16. additional email address recipient character for message only extension

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Khristoper shared this idea  ·  Jul 1, 2025

17. Call routing based on geo location

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  May 7, 2025

18. Delete bulk messages/Conversation in Unified App

    156 votes

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    Future Consideration  ·  61 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Khristoper supported this idea  ·  Dec 6, 2024

19. Calls for after hours should be block

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Khristoper shared this idea  ·  Dec 6, 2024

20. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Khristoper supported this idea  ·  Nov 7, 2024