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← RingCentral Ideas

Settings and activity

53 results found

  1. Group SMS from External Number

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Riza Balaong supported this idea  · 

  2. Ability to disable an active number in presence

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Riza Balaong shared this idea  · 

  3. RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up

    5 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Riza Balaong supported this idea  · 
    Riza Balaong shared this idea  · 

  4. MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Riza Balaong supported this idea  · 

  5. speech-to-text

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Riza Balaong supported this idea  · 

  6. Phone System Admin Role - Only access specific site

    4 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Riza Balaong commented  · 

    Please note that the User Settings is cheked/selected but in the admin portal, Users tab was not there when using Phone System Admin Role. Please review permissions/access intended for this role. So as with Company settings, site option is not available too as company info is grade out.

    Riza Balaong supported this idea  · 

  7. Enable Super Admins to monitor voicemail activity and response rate via a report in Admin portal

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Riza Balaong shared this idea  · 

  8. Provide Admin/User Access to a Comprehensive List of Callable Countries and Whitelisted Numbers

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Riza Balaong shared this idea  · 

  9. Option to add a call queue extension as co-recipients to message-only extensions in admin portal

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Riza Balaong shared this idea  · 

  10. Total number of faxes sent and received within a specified date range in admin portal reports

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Riza Balaong shared this idea  · 

  11. Audit Trail Enhancements

    286 votes

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    75 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Riza Balaong commented  · 

    The customer requests that specific business hours be displayed in the audit trail, both before and after any changes are made.

  12. Enable a true DND presence sync

    178 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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    Riza Balaong commented  · 

    We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
    DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).

    Riza Balaong supported this idea  · 

  13. analytic unanswered calls

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Riza Balaong supported this idea  · 
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