Settings and activity

55 results found

1. Enable syncing of contact/address book across all users

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   128 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Chad supported this idea  ·  Apr 10, 2025

2. call offers for the longest wait time

   196 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

3. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   21 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 10, 2025

4. To filter the report for "Today" and be able to select a specific time range.

   7 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 3, 2025

5. RingCX agents able to see the total duration of their agent states for the day

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 3, 2025

6. Ringcx voicemail Email notification includes transcript of the voicemail

   32 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Chad supported this idea  ·  Apr 3, 2025

7. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 3, 2025

8. Sync RingCentral Desktop Application With RingCX

   258 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 3, 2025

9. User greeting in RingCX Agent.

   32 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Chad supported this idea  ·  Apr 3, 2025

10. Change voicemail greeting through phone

    3 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Feb 11, 2025

11. Ability to delete video meetings in bulk

    2 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Feb 11, 2025

12. Multiple Voicemail Greetings

    208 votes

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    Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Chad supported this idea  ·  Feb 11, 2025

13. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Chad supported this idea  ·  Feb 11, 2025

14. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Chad supported this idea  ·  Feb 11, 2025

15. disable ringcentral video for the entire account

    2 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Chad commented  ·  Feb 11, 2025  ·  Edit…  ·  Delete…

    We already use Microsoft Teams and want to standardize on Microsoft Teams for Meetings. The ability to the meeting functionality in RingCentral is Critical for us.

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    Chad supported this idea  ·  Feb 11, 2025